Shipping policy

Shipping Policy – Pür Sérénité

At Pür Sérénité, we currently ship within Canada only.

Shipping Locations

We only deliver to addresses located in Canada.
At this time, we do not offer international shipping.

Order Processing

Orders are typically processed within 1 to 3 business days after payment is received.
Orders are not processed or shipped on weekends or statutory holidays.

During high-volume periods, promotions, or holidays, processing times may be slightly longer.

Shipping Rates

Shipping fees are calculated at checkout based on the destination, package weight, and selected shipping method.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Delivery Times

Delivery times may vary depending on your location and the carrier selected at checkout.
Estimated delivery times are provided as a guideline only and are not guaranteed.

Delays may occur due to weather conditions, carrier issues, rural delivery areas, holidays, or other circumstances beyond our control.

Order Tracking

If tracking is available for your shipment, you will receive a confirmation email with tracking information once your order has been shipped.

Please allow some time for tracking updates to appear after the label has been created.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before submitting your order.
PÜr Sérénité is not responsible for delays or additional fees caused by incorrect or incomplete shipping information provided by the customer.

Undeliverable or Returned Packages

If an order is returned to us بسبب an incorrect address, failed delivery attempt, or unclaimed package, the customer may be responsible for additional shipping charges to resend the order.

Damaged or Lost Packages

If your order arrives damaged, or if you believe your package has been lost in transit, please contact us as soon as possible so we can assist you.

Contact Information

If you have any questions about shipping, please contact us at:

Pür Sérénité
51B Rue George
Sorel-Tracy, QC
J3P 6C5
Canada